Securus Technologies and Detainee Communication

If you’re unfamiliar with Securus Technologies, it is a prison technology company headquartered in Dallas, Texas. Founded in 1986, Securus Technologies is a business predicated on providing detainee communication, as well as high-tech software solutions, to the criminal justice industry. According to the company’s LinkedIn bio, Securus Technologies is a privately held company with a workforce of approximately 1,000 to 5,000 employees and specializes in call Management Systems, data Analytics, information technology, and telecommunications.

 

Although headquartered in Dallas, Texas, Securus also has regional offices in Allen, TX, Carrollton, TX, Allen, TX, and Atlanta, GA, and with considerable success in each market, Securus is recognized as a leader in civil and criminal technology solutions. In addition, the company has been described as best in class when it comes to monitoring, corrections, and investigation protocols. Securus currently provides communication technology services to over 1.2 million inmates in North America. Securus cites the ability to adapt to change, as a key component to their success. In a PR Newswire article, CEO and Chairman Richard Smith states that Securus is currently making strides to allow inmates the option of using their own mobile device to place and receive calls through the company’s Wireless Containment Solutions.

 

According to Securus Technologies, allowing inmates access to their own mobile device also benefits short-term facilities; inmates who have access to their own devices will invariably have access to important phone numbers, which could expedite bail out times. In addition, Wireless Containment Solutions allow inmates to access visitation schedules, law libraries, job finding resources, and a host of other online resources. Although these resources are not currently available to all inmates, they are available to some, and CEO and Chairman Richard Smith believes that it will be possible to offer these services to all inmates in the future.

 

Detractors of video visitation miss big picture – technology saves lives

Over the last 12 years, Securus Technology has been implementing its video visitation systems at jails and prisons across the nation. These innovative systems have proven themselves in the line of duty and have brought great benefits to the inmates, their families and to the institutions themselves.

 

However, such disruptive technology has not been without its opponents. Some prison rights advocates have argued that prisoner’s rights are being curtailed, even that their human rights are being violated. This sort of criticism has been heard most vocally in the context of jails that have implemented the system. While almost no one can argue against the immense benefits that video visitation has brought to the country’s prisons, critics of its roll out in jails have cited issues, such as discontinuing traditional visitations, as being a net negative, even given all the demonstrable benefits the system brings.

 

These arguments are too numerous to refute or even state. The truth is, they don’t have to be refuted. That’s because the largest benefit of video visitation is simply indisputable and trumps all other considerations. Video visitation saves lives.

 

What few know is that Securus’ video visitation is not some over-glorified version of Skype. It is a highly sophisticated communications platform with built in monitoring, security and analysis capabilities usually only associated with national security agencies. For example, Securus’ monitoring software will automatically detect any unauthorized parties talking on any of the facility’s phones within a couple milliseconds. This helps shut down illicit communications and organized criminal activity. But it goes even deeper. Securus has the capability to monitor call transcripts, automatically compiled in real-time, for any kind of anomaly. Incredibly, these programs can actually detect whether or not inmates are using normal syntax or attempting to use code words. Unusual activity is flagged and an officer can be appointed to listen in on the rest of the call.

 

 

Eleven Securus Technologies Workers Now Have BICSI Certification

Eleven installation technicians from Securus Technologies recently received the Building Industry Consulting Service International certification. The Installer 1 Certification from this association is recognized internationally and is no small accomplishment in the telecommunications industry. Securus Technologies is a leading company in that industry serving correctional institutions, and this certification program will strengthen their reputation among new customers. Field work covered in this certification and others given by BICSI includes installing fiber optic cables and access points, copper wire distributions, and wireless systems. Danny de Hoyos, Vice President of Technical Operations at Securus was pleased with the results that the training program has brought.

 

Securus Technologies is based in Dallas, TX and has installed some of the most comprehensive IT systems in corrections facilities in the US. Securus controls the phone systems in these facilities and with Investigator Pro, inmates calls can be monitored for any contact with criminal associates. In addition, Securus has video surveillance monitoring and predictive analytics built into their THREADS technology, and alerts can be sent out to appropriate law enforcement officers.

 

Securus Technologies also has a ConnectUs platform where inmates can make transactions such as purchasing prepaid phone minutes, mp3 and movie downloads, commissary items, and filing electronic paperwork. Securus Instant Mail delivers email to inmates that is scanned for any contraband or threats by detection software. This program has enabled corrections departments to cut down on mailroom staffing expenses and paperwork deliveries. Inmates can now visit with family through Securus’s video visitation online software. This program runs directly through internet browsers and requires no large program installations, and anyone with a webcam can share moments at home with an incarcerated loved one.